Program and Administrative Coordinator

Mission Statement: To serve the Southern Kenai Peninsula by providing comfort, dignity, and choice through care, support, and education to the frail and isolated and to those facing end-of-life issues.

Our motto at Hospice of Homer is “Compassion in Action”, and we aim to honor that ideal in our interactions with all clients, volunteers, donors, and staff. 

Responsibilities

The Program & Administrative Coordinator is a vital, multi-faceted role at Hospice of Homer. This part-time, in-office position is responsible for managing the Medical Equipment Loan Program, supporting case management services, and serving as the administrative backbone of the office. This position ensures efficient program operations, quality service delivery, and excellent volunteer and client support. The Coordinator works closely with staff, volunteers, and the community to uphold the mission and values of Hospice of Homer.

1.  Case Management Support

• Work directly with the Client Services Coordinator to share the current case load.

• Develop and maintain effective and cooperative relationships with Hospice volunteers, clients and their families, and partner agencies.Schedule intake meetings for the Client Services Coordinator and attend the meetings as needed.

• Maintain accurate client records.

• Regularly connect with clients to understand their changing needs.

• Support grant reporting as needed. 

2.  Medical Equipment Loan Program Management

• Manage the medical loan program (records of loans and returns, transportation records, reports on equipment needs, etc.).

• Coordinate volunteers for the pickup and delivery of medical equipment, ensuring timely and accurate service.

• Coordinate volunteer support to maintain storage units and content records.

• Coordinate volunteer support to ensure equipment is sanitized and maintained.

• Assist in the development of systems, procedures and forms for effective program and office management.

3. Administrative and Office Support

• Coordinate office volunteers to answer phones and respond to equipment requests, filling in when volunteers aren’t available.

• Maintain a list of on-going tasks for office volunteers, coordinating the necessary volunteer support as needed. 

• Keep office common areas tidy, including the lending library.

• Perform other duties as needed.

4.  Team Responsibilities: 

• Build teamwork with other Hospice staff and volunteers through mutual respect, open communication, and willingness to help others to help Hospice succeed.

• Work with other staff to organize and facilitate occasional fundraising opportunities and activities.

• Work with other staff to contribute statistics to the board packet at the beginning of each month.

• Work with all staff to see that clients get what they need, volunteers are available and feel supported by the organization and the organization has the necessary funds to continue the mission.

• Perform other duties as needed.

Reports to:  Executive Director

Requirements

The person in this position may be required to drive to client’s homes, occasionally in inclement weather and on icy roads.  This person may be exposed to noxious odors and infectious diseases.  Most work is performed indoors.  Occasional moving of equipment may be required.

Qualifications

Minimum 2 years post-high school education

Demonstrated excellence in written and verbal communication skills

Demonstrated ability to deal sensitively and openly with the public

Demonstrated knowledge of basic office systems and equipment:  Copier, computer, MS Office Suite, Google Workspace, Canva, Windows

Demonstrated ability to prioritize and organize tasks as well as handle pressure and delicate situations

Demonstrated ability to work well with a team

Demonstrated ability to work with people experiencing grief

Ability to lift up to 60 pounds

Valid Alaska driver’s license and current automobile liability insurance

Ability to maintain confidentiality and HIPPA compliance